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Return - Refund - Cancellation Policy

At Dorsum Delight, we are dedicated to delivering the highest quality in every order we dispatch. Your well-being is our priority, and we go the extra mile to ensure excellence in every step of our process. From sorting and grading to processing, roasting, and packaging, each stage is meticulously handled with strict quality controls.

Team Dorsum Delight is committed to providing you with the highest quality products and exceptional service. However, if you encounter any issues with your order, we are here to help. Below are the steps to take if you experience a problem with your purchase.

Situations Where You Can Raise a Concern:

  • Quality Issues: If there is a problem with the quality of the product.

  • Expired Products: If you receive a product that has expired.

  • Packaging Defects: If the item is damaged due to packaging issues.

  • Wrong Product Delivered: If you receive a product different from what you ordered.

If you encounter any issues with your order, our customer support team is here to assist you. You can reach us by:

For any returns due to damage, please provide us with:

  • Order ID

  • Item Name

  • Photos of the damaged product

  • Description of the Problem

To qualify for a return, items must be in their original packaging and reported within 48 hours of delivery. We strive to resolve your concerns swiftly and ensure your satisfaction with our products.

Return Process

Step-by-Step Instructions:

  1. Initial Contact: Once we receive your email or call, and if your concern is valid, we will send you a return shipping label along with instructions on how to return the product.

  2. Return Shipment: Use the provided shipping label and follow the instructions to send the product back to us. Please note, products sent back without our return label and instructions will not be accepted.

  3. Inspection and Resolution: After we receive and inspect the returned product, we will verify your concern. If the issue is confirmed, we will contact you with a coupon code equivalent to the value of the product. This code can be used for future purchases on the Dorsum Delight website. Please note, we do not offer cash refunds.

Non-Receipt of Order: If you have not received your order but have been notified via email or SMS that it has been delivered, please contact us within 24 hours of receiving such notification. We will investigate the matter and address it accordingly.

We do not accept returns or provide refunds if:

  • You decide you do not like the product after delivery.

  • The product does not meet your personal expectations.

Refunds will be issued as eComm credit and will only be considered under the following circumstances:

  1. Non-Delivery: If you do not receive your order within 30 days due to our failure to ship the products.

  2. Service Availability: If your shipping location is not covered by our courier partners.

Exchange Policy

Conditions for Exchange

  • Eligible Issues for Exchange: We accept exchange requests if the product you received is:

      • Damaged upon arrival

      • Expired

  • eComm Credit: All approved exchanges will be issued as credit, which you can use for future purchases on our website.

How to Request an Exchange

  1. Notification Period: You must inform us of your intention to exchange any damaged or expired products within 48 hours of receiving your order

  2. Required Information: Please email us at _________________________ with:

      • Your order number

      • Photos of the damaged or expired product

      • Item Name

  3. Return Address: Once your exchange request is approved, you will need to send the product back to the following address:

Address: K-1102, AHINSAKHAND 2, JAIPPURIA SUNRISE INDIRAPURAM Ghaziabad, Uttar Pradesh, 201010, India

We recommend using a reliable shipping service and retaining proof of postage.

Important Notes

  • Timeliness: Exchange requests received beyond 48 hours of delivery will not be entertained.

  • Packaging: Ensure that the products are securely packed to avoid any further damage during return shipping.

  • Final Decision: Dorsum Delight reserves the right to deny an exchange if the product is not returned in its original condition or if the issue does not meet our exchange criteria.

Cancellation Policy

  • Order Cancellation: Once an order is successfully placed and processed by the payment gateway, it cannot be cancelled. We advise checking your order details carefully before confirming your purchase.

  • Important Note: We do not process refunds for damaged products. Such products are eligible for exchange as per our exchange policy.

No Refunds Will Be Issued for the Following Reasons:

  • Incorrect or insufficient address provided by the customer.

  • Unavailability of the recipient at the given address at the time of delivery.

  • Refusal to accept the delivery.

  • Delivery to a location or person specified by the customer other than themselves.

  • Delays or non-delivery due to circumstances beyond our control (force majeure events).

  • If the product has been tampered with or altered by the customer.

For any questions or concerns regarding our Cancellation & Refund Policy, please contact us at __________________________________ or call our customer support.

Thank you for choosing Dorsum Delight. Your trust and satisfaction are of utmost importance to us.