Dorsum Shipping and Delivery
To guarantee that your order arrives safely and securely, we partner with some of the top courier services in the country. To maintain these high standards of service, a small shipping fee will be applied to your order. The exact amount will be displayed in your cart before you proceed to payment, ensuring transparency and clarity in your shopping experience.
To ensure a smooth and delightful shopping experience, please review our shipping and delivery policy below.
Processing Your Order
Order Confirmation: Once your order is placed, you will receive a confirmation email summarizing your purchase details.
Processing Time: Orders are typically processed within 72 Hours (excluding weekends and holidays). You will receive a notification once your order has been dispatched.
Shipping Options & Delivery Times
Your order will be delivered through our trusted courier partner. Once your order is on its way, you will receive an email from Dorsum Delight containing your tracking information, so you can monitor the progress of your delivery.
We collaborate with a dedicated team of delivery experts and a fleet of vehicles operated by fulfillment partners. This robust network ensures that your order reaches you promptly and accurately, providing a seamless delivery experience across the city.
Standard Shipping: Enjoy our reliable standard shipping service, with delivery expected within 3-7 business days from the dispatch date.
Delivery times may vary depending on your location and external factors beyond our control, such as weather or carrier delays.
Shipping Charges
Free Shipping: We offer free standard shipping on all orders over INR 999. For orders under this amount, a shipping fee is applicable based on weight and volume or as per the standard shipping rates will be applied.
International Shipping
Currently, we ship only within India. We look forward to expanding our reach in the future. For updates on international shipping availability, please call us or Email us.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your delivery through our carrier’s website.
Address Changes & Delivery Issues
Changing Shipping Address: If you need to change your shipping address after placing an order, please contact our customer support team at [dorsumdelight@gmail.com /+91 9910902607] within 24 hours of placing your order.
Delivery Problems: If your order has not arrived within the expected timeframe, please reach out to our customer support team. We will work with the carrier to resolve any issues promptly.
Damaged or Missing Items
Damaged Packages: In the unlikely event that your package arrives damaged, please contact us immediately with your order number and photos of the damaged items. We will arrange for a replacement or refund as per our return policy.
Missing Items: If an item is missing from your order, please get in touch with us within 2 days of receiving your package. We will ensure the missing item is shipped to you at no extra cost.
Delivery Restrictions
PO Boxes Addresses: We do not deliver to PO Boxes addresses. Please provide a street address for delivery.
Remote Areas: Delivery to remote or rural areas might take a bit longer. We appreciate your patience and understanding.
Contact Us
For any questions regarding our shipping and delivery policies, please contact our customer support team at [dorsumdelight@gmail.com /+91 9910902607]. We’re here to help and ensure your experience with Dorsum Delight is exceptional!
Thank you for choosing Dorsum Delight products! We appreciate your business and look forward to providing you with the best in healthy and delicious nutritional products.